Return & Exchange

9FIVE Returns Policy (USA Customers)

9FIVE accepts returns or exchanges within the first 30 days of the online purchase date. If you are not completely satisfied with your order in that time frame, you can return your item for a refund of the items purchase price.

Your order must be returned in its original packaging and with all its complementary accessories. Your product must also be returned in the same condition it was received and we do reserve the right to deny a return or proportionately reduce the level of the refund based on the condition the item was received in. Shipping fees are nonrefundable.

Rx (Prescription) Returns:
Unfortunately, all prescription or custom lens orders are non-refundable due to the custom nature of the product. If you have an issue with your prescription frame after receiving it please contact rx@9five.com to explore your options.

9FIVE Warranty Policy

9FIVE offers a one year warranty from the time of purchase. The warranty is limited to manufacturer’s defects or issues that are a result from a flaw in the product. If you feel your product meets these requirements, please email orders@9five.com with an explanation of the issue, photos of your product, and your order information.

Scratched/Broken lenses and physical damages are not covered by the warranty. We do sell replacements lenses for most frames here.